1. Acceptance of these terms
By accessing or using Voyenna.com, submitting a form, participating in a promotion, contacting us, or interacting with our content, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the website or participate in promotions.
2. Eligibility
Our website, promotions, and forms are intended for individuals who are at least 18 years old or the age of majority in their location. By using the website or participating in a promotion, you represent that you meet this requirement.
3. Definitions and scope
For purposes of these Terms & Conditions, "Voyenna," "Company," "we," "us," and "our" refer to Voyenna and its owners, operators, affiliates, service providers, contractors, successors, and assigns. "Website" refers to Voyenna.com and any pages, forms, QR code destinations, landing pages, or related digital experiences operated by or on behalf of Voyenna. "Products" refers to Voyenna essential oil products, accessories, packaging, inserts, labels, and related product content. "Services" refers collectively to the Website, promotions, customer support, educational content, marketing communications, waitlists, product pages, and related digital services.
Additional terms may apply to specific offers, promotions, subscriptions, purchases, marketplaces, or product listings. If there is a conflict between these Terms & Conditions and offer-specific terms, the offer-specific terms will control only for that particular offer.
4. Product information
Voyenna provides essential-oil product information, usage guidance, educational content, and aromatherapy-related content for general informational purposes. We try to keep information accurate and practical, but content may contain errors, omissions, or updates.
Product availability, packaging, ingredients, instructions, prices, and offers may change without notice. Always review the product label, usage directions, warnings, and marketplace listing before using a product.
5. Safety and medical disclaimer
Voyenna products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Essential oils and aromatherapy content are not a substitute for medical advice, diagnosis, or treatment from a qualified healthcare professional.
- Use essential oils only as directed and keep them away from children and pets unless a qualified professional advises otherwise.
- Do not ingest essential oils unless the product label specifically says it is intended for ingestion.
- Consult a qualified professional before use if you are pregnant, nursing, have asthma, allergies, a medical condition, take medication, or are using oils around children or pets.
- Discontinue use if irritation, discomfort, headache, respiratory discomfort, or an allergic reaction occurs.
- Use only with diffusers, humidifier trays, or other devices designed for essential oils, and follow the device manufacturer's instructions.
6. Orders, payments, shipping, and returns
Some Voyenna products may be sold through third-party marketplaces such as Amazon, Buy with Prime, or other platforms. Purchases made through a third-party platform may be subject to that platform's checkout, payment, shipping, return, refund, privacy, and customer-service policies.
If Voyenna sells products directly on this website, direct purchases will be subject to the checkout terms, shipping terms, return policy, and product details presented at the time of purchase. If you have an order issue, contact us at contact@voyenna.com.
7. Promotions, discounts, and rewards
Voyenna may offer promotions, discount codes, QR-code offers, gift-card rewards, subscribe offers, waitlists, or other incentives. Unless stated otherwise, offers are limited to eligible participants, may be limited to one per qualifying purchase or household, may require proof of purchase, and may be changed, paused, or ended at any time.
Promotions are void where prohibited. We may deny, cancel, or revoke a reward if we believe a submission is false, duplicate, automated, abusive, fraudulent, or otherwise inconsistent with the offer terms.
Promotional rewards, discounts, gift cards, credits, coupons, or other incentives have no cash value unless expressly stated, may not be transferred, sold, assigned, combined, duplicated, or redeemed retroactively, and may be subject to expiration, quantity limits, geographic limitations, product exclusions, and verification requirements. Voyenna is not responsible for lost, delayed, misdirected, incomplete, inaccurate, illegible, corrupted, blocked, filtered, or undeliverable submissions, emails, messages, discount codes, or reward communications.
8. Reviews, testimonials, and user content
If you submit a review, testimonial, photo, comment, message, or other content to Voyenna, you grant Voyenna permission to use, display, edit for length or formatting, and share that content for business, marketing, and educational purposes, unless you tell us otherwise in writing.
Any review or testimonial should reflect your honest experience. Promotional rewards, discounts, or incentives are not conditioned on leaving a positive review, and any material connection should be disclosed where required.
You represent that any user content you submit is truthful, accurate, original to you or used with permission, does not violate another person's rights, and does not contain unlawful, defamatory, obscene, threatening, harassing, misleading, infringing, or otherwise objectionable material. Voyenna may remove, edit, refuse, or decline to use user content at any time and for any reason, but has no obligation to monitor all user content.
9. Marketing communications
If you subscribe or opt in, Voyenna may send emails or SMS messages about products, promotions, guides, and updates. You can unsubscribe from marketing emails using the unsubscribe link in the email. SMS opt-out instructions may be provided in the message, such as replying STOP where supported.
10. Intellectual property
The Voyenna name, logo, product images, website design, text, graphics, product content, guides, and other materials are owned by or licensed to Voyenna. You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.
11. Prohibited use
You agree not to misuse the website, forms, promotions, or content. This includes submitting false information, attempting to exploit rewards, using bots or automation, interfering with website security, scraping content, impersonating another person, or using the website for unlawful purposes.
You further agree not to reverse engineer, crawl, scrape, copy, frame, mirror, overload, disrupt, compromise, or interfere with any portion of the Website; use the Website to transmit malware, spam, or unauthorized communications; attempt to gain unauthorized access to any systems or data; use false identities or payment credentials; or engage in conduct that could damage Voyenna, customers, service providers, marketplaces, or third parties.
12. Third-party platforms and marketplace purchases
Voyenna may link to or make products available through third-party websites, marketplaces, checkout providers, social platforms, delivery providers, or payment processors. Those third parties are independent from Voyenna and may impose their own terms, fees, policies, privacy practices, return rules, shipping rules, and customer-service procedures. Voyenna is not responsible for third-party websites, listings, errors, outages, policies, delivery delays, platform restrictions, or acts or omissions of third-party providers.
References to Amazon, Buy with Prime, payment providers, social platforms, or other third parties do not imply endorsement, sponsorship, control, or responsibility unless expressly stated by the relevant third party.
13. Disclaimer of warranties and limitation of liability
THE WEBSITE, CONTENT, FORMS, PROMOTIONS, PRODUCT INFORMATION, AND RELATED SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, VOYENNA DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND COURSE OF DEALING.
TO THE FULLEST EXTENT PERMITTED BY LAW, VOYENNA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, ENHANCED, OR SIMILAR DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, PRODUCT MISUSE, PLATFORM ERRORS, OR FAILURE TO RECEIVE A PROMOTION OR COMMUNICATION, EVEN IF VOYENNA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, VOYENNA'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE WEBSITE, PRODUCTS, PROMOTIONS, CONTENT, OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID DIRECTLY TO VOYENNA FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100).
14. Indemnification
You agree to defend, indemnify, and hold harmless Voyenna from claims, losses, liabilities, damages, costs, and expenses arising out of your misuse of the website, violation of these terms, fraudulent promotion submissions, or violation of another person's rights.
15. Termination, suspension, and enforcement
Voyenna may suspend, restrict, terminate, or refuse access to the Website, promotions, communications, or offers at any time, with or without notice, if we believe you have violated these Terms & Conditions, submitted false information, abused an offer, created risk for Voyenna or others, or engaged in conduct inconsistent with the intended use of the Website or promotions. Any provisions that by their nature should survive termination will survive, including intellectual property, disclaimers, limitations of liability, indemnification, dispute provisions, and governing law.
16. Governing law, disputes, and informal resolution
These Terms & Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles. Venue for disputes will be in the state or federal courts located in New York, unless applicable law requires otherwise.
Before filing a claim, you agree to first contact Voyenna at contact@voyenna.com and provide a written description of the issue, the relief requested, and the information reasonably needed to evaluate the claim. The parties will attempt in good faith to resolve the dispute informally for at least thirty (30) days, unless a shorter period is required by applicable law.
To the fullest extent permitted by law, claims must be brought only in an individual capacity and not as a plaintiff, class member, private attorney general, or representative in any purported class, collective, consolidated, or representative proceeding. Certain jurisdictions may not allow this limitation, so it may not apply to you.
17. Severability, assignment, and entire agreement
If any provision of these Terms & Conditions is found unenforceable, the remaining provisions will remain in full force and effect to the fullest extent permitted by law. You may not assign or transfer your rights or obligations under these terms without Voyenna's prior written consent. Voyenna may assign or transfer these terms in connection with a merger, acquisition, sale, reorganization, or transfer of assets. These Terms & Conditions, together with any referenced policies or offer-specific terms, form the entire agreement between you and Voyenna regarding the Website and Services.
18. Force majeure
Voyenna will not be responsible for delays, failures, interruptions, or inability to perform caused by events beyond our reasonable control, including acts of God, natural disasters, labor disputes, supply-chain issues, transportation delays, marketplace outages, payment processor failures, telecommunications failures, cyber incidents, governmental actions, changes in law, emergencies, or other events outside our control.
19. Changes to these terms
We may update these Terms & Conditions from time to time. Updates will be posted on this page with a new effective date. Continued use of the website after changes are posted means the updated terms apply going forward.
20. Contact us
Questions about these Terms & Conditions can be sent to:
Voyenna
New York, United States
Email: contact@voyenna.com