1. Information we collect
We may collect information you provide directly and information collected automatically when you use our website or forms.
- Contact information, such as name, email address, phone number, and messages you send us.
- Order or promotion information, such as Amazon order numbers, proof of purchase, promotion submissions, discount requests, or reward eligibility details.
- Marketing preferences, such as newsletter signups, unsubscribe status, and consent choices.
- Device and usage information, such as IP address, browser type, referring pages, pages viewed, form interactions, and approximate location derived from technical data.
- Customer support information, including questions about products, routines, orders, or safety guidance.
2. How we use information
We use information to operate Voyenna, respond to customers, process promotions, improve the website, and communicate with people who choose to hear from us.
- To respond to questions, contact requests, product inquiries, and support needs.
- To verify promotion eligibility, detect abuse, and deliver rewards, discount codes, or customer offers.
- To send transactional messages, product updates, marketing emails, SMS messages, and other communications where permitted.
- To understand website performance, improve content, improve products, and develop better customer guidance.
- To protect Voyenna, prevent fraud, enforce our terms, comply with legal obligations, and maintain internal records.
3. How information is shared
We do not sell personal information in the ordinary sense of exchanging it for money. We may share information with vendors and service providers who help us operate the website, promotions, customer support, analytics, email, SMS, automation, and business records.
- Email, SMS, form, CRM, automation, hosting, analytics, and cloud storage providers.
- Marketplace or order platforms, such as Amazon, when needed to verify a purchase or support an order-related issue.
- Professional advisors, legal authorities, or regulators when required by law or necessary to protect our rights.
- Successors or business partners in connection with a business transaction, such as a merger, sale, or reorganization.
Some privacy laws may define certain advertising or analytics technology as "sharing." If we add advertising pixels or similar tools, we will update this policy and provide choices where required.
4. Email and SMS communications
If you subscribe, submit a promotion form, or otherwise opt in, we may send you emails or SMS messages about Voyenna products, offers, education, and updates. You can unsubscribe from marketing emails using the unsubscribe link in the email. For SMS, follow the opt-out instructions in the message, such as replying STOP where supported.
Transactional messages related to orders, customer support, safety notices, or promotion fulfillment may still be sent where appropriate.
5. Cookies, analytics, and website tools
Our website may use cookies, analytics tools, embedded content, and similar technologies to keep the site functioning, understand traffic, improve content, remember preferences, and measure performance. Your browser may allow you to block or delete cookies, but some website features may not work as intended.
6. Data retention and security
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including customer support, promotion verification, business records, legal compliance, and fraud prevention. We use reasonable safeguards to protect information, but no online system can be guaranteed to be 100% secure.
7. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about how your data is used. You may also have the right to opt out of certain marketing communications or certain types of data sharing.
To make a privacy request, contact us at contact@voyenna.com. We may need to verify your request before responding.
8. Children
Voyenna is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can review and delete it where appropriate.
9. Third-party links and marketplaces
Our website may link to third-party websites, marketplaces, payment platforms, social media platforms, or embedded content. Those services have their own privacy practices, and we are not responsible for their policies or content.
10. U.S. state privacy disclosures
Depending on your state of residence, including but not limited to California, Colorado, Connecticut, Utah, Virginia, and other jurisdictions with consumer privacy laws, you may have additional rights regarding personal information. These rights may include the right to know what categories of personal information we collect, use, disclose, sell, or share; the right to request deletion or correction; the right to obtain a portable copy of certain information; the right to opt out of certain targeted advertising, sales, or sharing; and the right not to be discriminated against for exercising privacy rights.
Voyenna does not knowingly sell personal information for money. If our use of advertising, analytics, or marketing technology is deemed a "sale," "share," or "targeted advertising" activity under applicable law, you may request to opt out by contacting us at contact@voyenna.com. We will honor legally required requests after taking reasonable steps to verify the request and your authority to act on the relevant account or information.
11. California notice at collection
For California residents, the categories of personal information we may collect include identifiers, commercial information, internet or electronic network activity information, geolocation approximations derived from technical data, inferences drawn from website activity, and information you voluntarily submit through forms or messages. We collect this information for the business and commercial purposes described in this policy, including customer support, promotion administration, fraud prevention, analytics, marketing, website operation, product improvement, and legal compliance.
We retain each category of information for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. We do not knowingly collect or process sensitive personal information for the purpose of inferring characteristics about you.
12. EEA, UK, and international privacy rights
If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar privacy rules, our legal bases for processing may include your consent, performance of a contract or pre-contractual request, compliance with legal obligations, and our legitimate interests in operating, improving, protecting, and marketing Voyenna. Where consent is required, you may withdraw consent at any time, although withdrawal will not affect processing that occurred before withdrawal.
You may have the right to lodge a complaint with a local data protection authority. Because Voyenna is based in the United States, information may be transferred to and processed in the United States and other jurisdictions that may not provide the same level of data protection as your home country.
13. Automated decision-making, do-not-track, and preference signals
Voyenna does not currently use personal information to make decisions that produce legal or similarly significant effects through solely automated processing. Some browsers may transmit "Do Not Track" or similar signals. Because there is not a uniform industry standard for responding to all such signals, our website may not respond to every browser-based signal. Where legally required and technically feasible, we will honor recognized opt-out preference signals or provide alternative request methods.
14. Service providers, processors, and business partners
We may engage vendors, contractors, processors, and service providers to perform services on our behalf. These parties may process information only as reasonably necessary to provide services to Voyenna, such as hosting, analytics, email delivery, SMS delivery, payment support, promotion verification, automation, customer support, fraud prevention, and recordkeeping. We may also disclose information when necessary to investigate suspected violations, protect rights or safety, respond to lawful requests, or complete a business transaction.
15. International visitors
Voyenna is based in the United States. If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
16. Shipping policy
Voyenna products may be sold or fulfilled through third-party platforms, including Amazon, Buy with Prime, or other marketplace and fulfillment providers. Shipping times, delivery estimates, tracking availability, shipping fees, carrier selection, delivery restrictions, lost packages, damaged packages, and address-change requests may be governed by the applicable marketplace, fulfillment provider, or carrier.
Where Voyenna sells or fulfills an order directly, shipping options and estimated delivery timeframes will be shown at checkout or in the applicable order confirmation. Delivery dates are estimates only and are not guaranteed unless expressly stated. Voyenna is not responsible for delays caused by carriers, incorrect shipping information, weather, supply-chain issues, marketplace outages, payment holds, customs, or events outside our reasonable control.
17. Returns and refunds
Returns, refunds, replacements, exchanges, cancellations, and order adjustments may depend on where the product was purchased. Products purchased through Amazon, Buy with Prime, or another third-party marketplace are generally subject to that platform's return, refund, and customer-service policies. Customers should review the applicable marketplace policy and order details before requesting a return or refund.
If Voyenna handles a return, refund, or replacement directly, we may require proof of purchase, product photos, order information, shipping details, or other information reasonably needed to verify the request. We reserve the right to deny requests that are incomplete, unverifiable, abusive, fraudulent, outside the applicable return window, inconsistent with product condition requirements, or otherwise not permitted by the applicable policy.
18. Promotional terms
Voyenna may offer discounts, QR-code offers, gift cards, promotional rewards, waitlists, subscribe offers, limited-time offers, or other incentives. Unless stated otherwise, promotions are subject to availability, eligibility, verification, quantity limits, product exclusions, geographic restrictions, expiration dates, and one-use or one-per-household limitations. Promotions are void where prohibited and may be modified, suspended, or terminated at any time.
Promotional submissions may be reviewed for fraud prevention, duplicate use, false information, abuse, automation, or other activity inconsistent with the offer. Voyenna may deny, cancel, revoke, or withhold any promotion, discount, reward, or offer if we believe the submission is invalid, incomplete, fraudulent, abusive, duplicated, or otherwise violates the applicable terms. Promotional rewards are not conditioned on positive reviews, and customers should provide honest feedback if they choose to leave a review.
19. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of the website after an update means the updated policy applies going forward.
20. Contact us
Questions about this Privacy Policy or your information can be sent to:
Voyenna
New York, United States
Email: contact@voyenna.com